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Welcome to the Software Update Center!

For Pro-Stitcher Software updates, click here.

If you are using a mobile device, the software downloads will not show on this screen. Since the software cannot be downloaded to a mobile device, you’ll need to use a desktop computer to view/download software updates.

Infinity Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Infinity machine software should be used for updating an Infinity machine; using non-Infinity update files may render the Infinity non-functioning. 

IMPORTANT

For machine updates using a USB stick, always update

  1. the machine code first,
  2. then the display code

in that order.

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Infinity Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the files: To download the files, click the link and select “Download.” Double-click the file to unzip it, or right-click the file and select “Extract All.” Then save the .s19 and/or .apk file(s) to your USB stick.

Software Version 3.05 update must be completed before any future updates.

Infinity Machine software:

  • This version improves communication between the machine and the displays (or Pro-Stitcher tablet) that could cause the display to become unresponsive.

Infinity Display software:

  • This update enhances the communication between machine and display to ensure all saved values load correctly when machine is powered on.

HQ Pro-Stitcher Update (USED WITH HQ INFINITY MACHINES):

This update is to be installed on the Pro-Stitcher that is used with an HQ Infinity Machine. Go to the Pro-Stitcher updates page for instructions and software for updating your Pro-Stitcher.

Forte Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only HQ Forte machine software should be used for updating an HQ Forte machine; using non-Forte update files may render the HQ Forte non-functioning. 

IMPORTANT

For machine updates using a USB stick, always update

  1. the machine code first,
  2. then the display code

in that order.

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Forte Machine Updates (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

Forte Machine Software Update (4.77) [Released August 11th, 2021] (ZIP file) — This update must be installed before future updates.

Forte Machine Software Update (4.78) [Released November 19, 2021] (ZIP file)

v4.77 Release Notes:

  • This version of software slows communication with the tensioner to prevent incorrect readings being displayed and better concentrates communications with the display.

v4.78 Release Notes:

  • This update of the software slows the needle stop speed so that needle will not overshoot.

Correct Display Code:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • This update enhances the communication between machine and display to ensure all saved values load correctly when machine is powered on.

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Amara Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click the links below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Amara machine software should be used for updating an Amara machine; using non-Amara update files may render the Amara non-functioning. 

IMPORTANT

For machine updates using a USB stick, always update

  1. the machine code first,
  2. then the display code

in that order.

Software Downloads

INSTALLATION INSTRUCTIONS:

Click the link below to open the instructions in your browser. Right click on the link and click “Save Link As” to download.

HQ Amara Machine Updates (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

Amara Machine Software Update (4.77) [Released August 11th, 2021] (ZIP file) — This update must be run before future updates.

Amara Machine Software Update (4.78) [Released November 19, 2021] (ZIP file)

v4.77 Release Notes:

  • This version of software slows communication with the tensioner to prevent incorrect readings being displayed and better concentrates communications with the display.

v4.78 Release Notes:

  • This update of the software slows the needle stop speed so that needle will not overshoot.

Correct Display Update:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • This update enhances the communication between machine and display to ensure all saved values load correctly when machine is powered on.

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Simply Sixteen Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Simply Sixteen, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Simply Sixteen.

IMPORTANT

For machine updates using a USB stick, always update

  1. the machine code first,
  2. then the display code

in that order.

Simply Sixteen Machine software (current version 5.29):

Simply Sixteen Front Display software (current version 1.56):

  • Calculator fix
  • Prevents display and machine from getting out of sync if the start button is pressed too quickly
  • File Name: SimplyF.s19
  • Simply Sixteen Front Display Code

Simply Sixteen Rear Display software (current version 1.56):

  • Calculator fix
  • Prevents display and machine from getting out of sync if the start button is pressed too quickly
  • File Name: SimplyR.s19
  • Simply Sixteen Rear Display Code

When the zip folder has finished downloading, locate the Simply_Software.zip file and right-click and select “Extract All” to extract the files. Copy files to a USB memory stick, then refer to the Simply Sixteen User Manual and follow the instructions for Updating Machine Software.

Capri Sit Down Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

Note: Be sure to power down the Capri and disconnect the InSight stitch regulator from the machine before powering on and programming the display or machine. Otherwise programming is not guaranteed to complete correctly.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Capri, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Capri.

IMPORTANT

For machine updates using a USB stick, always update

  1. the machine code first,
  2. then the display code,
  3. and then the sensors,

in that order.

Capri Machine software (current version 8.69 – Released November 17, 2022):

  • This code version prepares a Capri to be used as a stand up machine, when the Capri stand up conversion kit has been purchased. It may also be used in machines that continue to be used in the stationary mode.
  • File Name: Machine.hql
  • HQ Capri Machine Software (ZIP file)

Capri Display code (current version 1.89 – Released March 25, 2021):

  • This update fixes an issue that can happen if the needle down or needle up button is pressed multiple times instead of holding the button for a walking stitch operation.
  • File Name: DisplayF.S19
  • HQ Capri Display Code Update (ZIP file)

Capri Sensor code (current version 2.0 – Released August 22, 2022):

NOTE: Please install the USB stick in the display (on the left side) before turning on the machine, then proceed with the update.

Release Notes:
  • Added automatic Com Port detection for Capri.
  • Improved Communication speed between machine and stitch regulation sensors.
  • Improved image quality detection of stitch regulation sensors.
  • Added stitch regulation filter to improve regulation.
  • Added support for new QF01501 analog foot pedal.
  • Fixed status reporting to machine to indicate foot pedal type.

When the zip folder has finished downloading, locate the file and right-click and select “Extract All” to extract the files. Copy all files to a USB memory stick, then refer to the Capri User Manual and follow the instructions for Updating Machine Software.

Moxie Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two different programs. One for the main control board, one for the front display board. If you are experiencing any difficulties with your Moxie, please check the firmware version you are currently using (by selecting  the “i” icon from the menu on your display) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Moxie.

IMPORTANT

For Moxie, always update

  1. the display code first,
  2. then the machine code

in that order.

Moxie Machine software (current version 2.01 – Released December 14th 2021):

  • Functional improvements for compatibility with ProStitcher Lite.
  • File Name: Aurora_M.hex
  • HQ Moxie Machine Software (ZIP file)

Moxie Display code (version 1.33 – Released December 23th 2021):

  • Display code version 1.33 – This update helps stabilize and improve communication between Moxie and Pro-Stitcher Lite. Machine must be restarted after update.
  • File Name: Aurora_D.hex
  • Moxie Display Code 1.33 (ZIP file)

When the zip folder has finished downloading, locate the file and right-click and select “Extract All” to extract the files. Copy all files to a USB memory stick, then refer to the Moxie User Manual and follow the instructions for Updating Machine Software.

Pro-Stitcher Software Update

For the latest Pro-Stitcher updates, please click here.