Welcome to the Software Update Center!

For Pro-Stitcher Software updates, click here.

If you are using a mobile device, the software downloads will not show on this screen. Since the software cannot be downloaded to a mobile device, you’ll need to use a desktop computer to view/download software updates.

IMPORTANT: For machine updates using a USB stick, always update the machine code first, then the display, and then the sensors, in that order.

Infinity Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Infinity machine software should be used for updating an Infinity machine; using non-Infinity update files may render the Infinity non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Infinity Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

This update is to be installed on an HQ Infinity machine using HQ Pro-Stitcher.

To download the files: To download the files, click the link and select “Download.” Double-click the file to unzip it, or right-click the file and select “Extract All.” Then save the .s19 and/or .apk file(s) to your USB stick.

Infinity Machine software:

  • This code release corrects an issue where if the rear handle and display are not attached, attempts by the machine to communicate to that display will eventually cause the machine to ignore button presses, including the stop key. When this happens, the machine must be powered down to stop it.

Infinity Display software:

  • Selecting channel locks on 7 inch infinity display shows the selected channel lock icon correctly.

HQ Pro-Stitcher Update (USED WITH HQ INFINITY MACHINES):

This update is to be installed on the Pro-Stitcher that is used with an HQ Infinity Machine. Go to the Pro-Stitcher updates page for instructions and software for updating your Pro-Stitcher.

Forte Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only HQ Forte machine software should be used for updating an HQ Forte machine; using non-Forte update files may render the HQ Forte non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Forte Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

v4.76 Release Notes:

  • This code corrects an issue where if the rear handle and display are not attached, attempts by the machine to communicate to that display will eventually cause the machine to ignore button presses, including the stop key. When this happens, the machine must be powered down to stop it.

Correct Display Code:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • Minor UI graphics changes
  • Fixes calculator backspace and memory/clear memory keys

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Amara Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click the links below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Amara machine software should be used for updating an Amara machine; using non-Amara update files may render the Amara non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Click the link below to open the instructions in your browser. Right click on the link and click “Save Link As” to download.

HQ Amara Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

v4.76 Release Notes:

  • This code corrects an issue where if the rear handle and display are not attached, attempts by the machine to communicate to that display will eventually cause the machine to ignore button presses, including the stop key. When this happens, the machine must be powered down to stop it.

Correct Display Update:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • Minor UI graphics changes
  • Fixes calculator backspace and memory/clear memory keys

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Simply Sixteen Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Simply Sixteen, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Simply Sixteen.

Simply Sixteen Machine software (current version 5.29):

Simply Sixteen Front Display software (current version 1.56):

  • Calculator fix
  • Prevents display and machine from getting out of sync if the start button is pressed too quickly
  • File Name: SimplyF.s19
  • Simply Sixteen Front Display Code

Simply Sixteen Rear Display software (current version 1.56):

  • Calculator fix
  • Prevents display and machine from getting out of sync if the start button is pressed too quickly
  • File Name: SimplyR.s19
  • Simply Sixteen Rear Display Code

When the zip folder has finished downloading, locate the Simply_Software.zip file and right-click and select “Extract All” to extract the files. Copy files to a USB memory stick, then refer to the Simply Sixteen User Manual and follow the instructions for Updating Machine Software.

Capri Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

Note: Be sure to power down the Capri and disconnect the InSight stitch regulator from the machine before powering on and programming the display or machine. Otherwise programming is not guaranteed to complete correctly.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Capri, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Capri.

Capri Machine software (current version 8.51 – Released February 5, 2021):

  • Needle sense failure during walk incorrectly popped up the reprogram sensor controller error message.
  • File Name: Machine.hql
  • HQ Capri Machine Software (ZIP file)

Capri Sensor code (current version 1.10):

Capri Display code (current version 1.89 – Released March 25, 2021):

  • This update fixes an issue that can happen if the needle down or needle up button is pressed multiple times instead of holding the button for a walking stitch operation.
  • File Name: DisplayF.S19
  • HQ Capri Display Code Update (ZIP file)

When the zip folder has finished downloading, locate the file and right-click and select “Extract All” to extract the files. Copy all files to a USB memory stick, then refer to the Capri User Manual and follow the instructions for Updating Machine Software.

Moxie Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two different programs. One for the main control board, one for the front display board. If you are experiencing any difficulties with your Moxie, please check the firmware version you are currently using (by selecting  the “i” icon from the menu on your display) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Moxie.

Moxie Machine software (current version 1.08 – Released February 17th 2021):

Moxie Display code (current version 1.23):

  • Display code version 1.23 correctly aligns alert icons with the alert codes for clarity.
  • File Name: Aurora_D.hex
  • HQ Moxie Display Code Update (ZIP file)

When the zip folder has finished downloading, locate the file and right-click and select “Extract All” to extract the files. Copy all files to a USB memory stick, then refer to the Moxie User Manual and follow the instructions for Updating Machine Software.

Pro-Stitcher Software Update

For the latest Pro-Stitcher updates, please click here.