Welcome to the Software Update Center!

For Pro-Stitcher Software updates, click here.

If you are using a mobile device, the software downloads will not show on this screen. Since the software cannot be downloaded to a mobile device, you’ll need to use a desktop computer to view/download software updates.

Infinity Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Infinity machine software should be used for updating an Infinity machine; using non-Infinity update files may render the Infinity non-functioning. 

Infinity Machine Software Version 2.92 (file QM51057-v2_92.s19) addresses the following:
  • Added basic diagnostic tests – x/y encoders, key switch, needle position sensor, thread break. power supply voltage/motor encoder

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Infinity Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

This update is to be installed on an HQ Infinity machine using HQ Pro-Stitcher.

To download the files: To download the files, click the link and select “Download.” Double-click the file to unzip it, or right-click the file and select “Extract All.” Then save the .s19 and/or .apk file(s) to your USB stick.

Infinity Machine software:

  • Added basic diagnostic tests – x/y encoders, key switch, needle position sensor, thread break, power supply voltage/motor encoder.

Infinity Display software:

  • Added basic diagnostic tests – x/y encoders, key switch, needle position sensor, thread break, power supply voltage/motor encoder

HQ Pro-Stitcher Update (USED WITH HQ INFINITY MACHINES):

This update is to be installed on the Pro-Stitcher that is used with an HQ Infinity Machine. Go to the Pro-Stitcher updates page for instructions and software for updating your Pro-Stitcher.

Forte Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only HQ Forte machine software should be used for updating an HQ Forte machine; using non-Forte update files may render the HQ Forte non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Forte Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

v4.72 Release Notes:

  • Increased overspeed alarm sampling. Pro-Stitcher no longer beeps with overspeed when running in fast mode.
  • Changes were made to prevent an issue of parameters, such as lifetime/project stitch counts and run time, not being saved on power down.

Correct Display Code:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • Fixes calculator backspace and memory/clear memory keys

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Amara Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click the links below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Amara machine software should be used for updating an Amara machine; using non-Amara update files may render the Amara non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Click the link below to open the instructions in your browser. Right click on the link and click “Save Link As” to download.

HQ Amara Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Extract All.” Then save the .s19 file to your USB stick.

v4.72 Release Notes:

  • Increased overspeed alarm sampling. Pro-Stitcher no longer beeps with overspeed when running in fast mode.
  • Changes were made to prevent an issue of parameters, such as lifetime/project stitch counts and run time, not being saved on power down.

Correct Display Update:

To download the file, click the link and select “Download.” Double-click the file to unzip it, or right-click and select “Unzip.” Then save the .apk file to your USB stick.

Release Notes:

  • Fixes calculator backspace and memory/clear memory keys

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Simply Sixteen Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Simply Sixteen, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Simply Sixteen.

Simply Sixteen Machine software (current version 5.29):

  • Added sound for machine diagnostics
  • File Name: Simply_M.hql

Simply Sixteen Front Display software (current version 1.44):

  • Minor display fixes
  • File Name: SimplyF.s19

Simply Sixteen Rear Display software (current version 1.44):

  • Minor display fixes
  • File Name: SimplyR.s19

When the zip folder has finished downloading, locate the Simply_Software.zip file and right-click and select “Extract All” to extract the three files. Copy all three files to a USB memory stick, then refer to the Simply Sixteen User Manual and follow the instructions for Updating Machine Software.

Pro-Stitcher Software Update

For the latest Pro-Stitcher updates, please click here.