Machine + Software Updates2018-12-10T11:11:16+00:00

Welcome to the Software Update Center!

For Pro-Stitcher Software updates, click here.

If you are using a mobile device, the software downloads will not show on this screen. Since the software cannot be downloaded to a mobile device, you’ll need to use a desktop computer to view/download software updates.

Infinity Software Update

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Infinity machine software should be used for updating an Infinity machine; using non-Infinity update files may render the Infinity non-functioning. 

Infinity Machine Software Version 2.85 (file QM51057-v2_88.s19) addresses the following:
  • Changed full, half stitch to preserve motor amplifier state on/off — Pro-Stitcher issue of sending a full stitch command while running in precision or cruise mode. Prevents air stitching.
  • Changed back to having Pro-Stitcher in control of location polling data on/off
  • Fixed problem of needle up position growing downwards when starting and stopping in regulated mode.

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Infinity Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

This update is to be installed on the HQ Infinity machine that are using the HQ Pro-Stitcher.
To download the files: click the link, select “Download,” then select “Direct Download,” then save the file to your USB stick.

HQ Pro-Stitcher Update (USED WITH HQ INFINITY MACHINES):
This update is to be installed on the Pro-Stitcher that is used with an HQ Infinity Machine

Be sure to update your Pro-Stitcher! Go to the Pro-Stitcher updates page for instructions and software for updating your Pro-Stitcher


Previous Update Versions Included:

  • Translations into French, Spanish, and German
  • Several performance enhancements
  • Improve tension range
  • Sequence-bug fixes
  • Improved Thread Cutter operation sequences
  • Added new fault messages
  • General software stability improvements

Infinity Machine software:

  • Adjusted Cruise timeout so it stops when moving very slowly
  • Fixed walking stitch
  • Adjusted full-stitch and half-stitch functions, and basting stitch needle speed so the needle doesn’t possibly over rotate

Infinity Display software:

  • Added buttons for HQ Pro-Stitcher channel lock feature
  • Added HQ Pro-Stitcher vertical and horizontal channel locks as options for configuring the Star and Diamond handlebar buttons

Forte Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click on the link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only HQ Forte machine software should be used for updating an HQ Forte machine; using non-Forte update files may render the HQ Forte non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Forte Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link, select “Download,” then select “Direct Download,” then save the file to your USB stick.

There are no display software updates at this time. (Front and rear display software)


Release Notes:

Watch the video below for instructions on how to install these files onto your HQ Forte longarm machine.

Amara Software Downloads

On occasion, we release software updates to introduce new features as well as improve product stability. Please click the links below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact us at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software. Only Amara machine software should be used for updating an Amara machine; using non-Amara update files may render the Amara non-functioning. 

Software Downloads

INSTALLATION INSTRUCTIONS:

Right click on the link and click “Save Link As” to download.

HQ Amara Machine Update (FOR USE WITH OR WITHOUT HQ PRO-STITCHER):

To download the file, click the link, select “Download,” then select “Direct Download,” then save the file to your USB stick.

v4.53 Release Notes:

  • Smooths the first half stitch after power up.
  • Pro-Stitcher is now back in control of location polling on or off.
  • Easy-Set Tension readout number will stay consistent on power-up.
  • Fixed download file header so any previous version of code can load this version, but Infinity code is blocked from loading.
  • Adds an abrupt motor shut-off when the 48Volt power drops below 25Volts (thread lock or machine jam) and the machine has been started (motor may or may not be running).

Simply Sixteen Software Update

On occasion we release software updates to introduce new features as well as improve product stability. Please click on the appropriate link below to access the software files.

If you encounter any issues or have any questions about installing your new software, please contact Handi Quilter at HQCares@handiquilter.com or 1-877-MY-QUILT (697-8458).

Please read the items below carefully before downloading and installing the software.

The Machine Software (or Firmware) consists of two or three different programs. One for the main control board, one for the front handlebar board and one for the rear handlebar board (if purchased). If you are experiencing any difficulties with your Simply Sixteen, please check the firmware version you are currently using (by pressing the “i” button at the top right of your machine screen) and if the numbers are lower than the version numbers listed here, download the latest version and install it on your Simply Sixteen.

Simply Sixteen Machine software (current version 5.26):

  • This is the initial version released with the Simply Sixteen
  • File Name: Simply_M.hql

Simply Sixteen Front Display software (current version 1.42):

  • Must be installed to allow rear handlebars to function
  • File Name: SimplyF.s19

Simply Sixteen Rear Display software (current version 1.42):

  • This is the initial version release for rear handlebars
  • File Name: SimplyR.s19

When the zip folder has finished downloading, locate the Simply_Software.zip file and right-click and select “Extract All” to extract the three files. Copy all three files to a USB memory stick, then refer to the Simply Sixteen User Manual and follow the instructions for Updating Machine Software.

Pro-Stitcher Software Update

For the latest Pro-Stitcher updates, please click here.